Privacy Policy

Privacy Policy for CareHub McAllen

Effective Date: 05/31/2024

CareHub McAllen (“we,” “us,” or “our”) is committed to protecting the privacy and security of personal information collected through our home care services, our website located at carehubmcallen.com (the “Site”), and in the course of our business operations. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal data. We strive to comply with all applicable laws and regulations concerning privacy and data protection, including the Health Insurance Portability and Accountability Act (HIPAA) for health information and GDPR where applicable.

1. Types of Information We Collect

We collect several types of information from various sources:

  • Personal Data: Name, contact information, identification numbers, financial information, social security or national insurance number, personal health information, and any other information you provide when you use our services, request a quote, fill out forms on our Site, participate in surveys, or through other interactions with us.

  • Client Information: For clients receiving care, we may collect information necessary to deliver care services, including medical history, treatment plans, and other health-related information as required for the provision of home care services.

  • Employee Data: For our employees and job applicants, we collect information necessary to employ individuals, including contact details, employment history, background checks, financial information for payroll purposes, and any other information required by law or necessary for human resources management.

  • Website Users: When you visit our Site, we may collect technical data such as IP addresses, browser types, device types, and page visit information. We use cookies and similar tracking technologies to track the activity on our Site and hold certain information.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, personalize, and improve our home care services.
  • To manage our employment and business operations.
  • To comply with legal obligations, resolve disputes, protect employees and clients, enforce our agreements, and as otherwise required or permitted by law.
  • To communicate with you regarding updates, support, or other matters related to the services we provide.
  • To market new features, services, or products that may be of interest to you (with your consent where required by law).
  • To conduct research and analysis to maintain, improve, and develop our services and business.

3. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your information with:

  • Service providers who perform services on our behalf, such as payment processors, IT service providers, and customer support providers.
  • Professional advisers, including lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services they provide to us.
  • Government bodies that require us to report processing activities or for the purposes they are charged with, such as tax, crime prevention, and inspection roles.
  • Other third parties as required by law or in response to a court order.

4. Data Security and Confidentiality

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a legitimate need for it to perform their duties.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. When we no longer need your personal data, we will either delete or anonymize it in accordance with our data retention policy and applicable legal requirements.

6. Your Rights

Depending on your jurisdiction, you may have certain rights with respect to your personal data:

  • The right to request a copy of your personal data that we hold about you.
  • The right to request the correction, updating, or deletion of inaccurate, incomplete, or processed in violation of our privacy policy.
  • In some jurisdictions, the right to object to the processing of your personal data or to withdraw any consent you previously provided.
  • The right to opt-out of marketing communications we send to you. You can exercise this right by clicking on the “unsubscribe” link provided in emails or by contacting us as specified in the “Contact Us” section below.
  • The right, in certain circumstances, to request that we restrict our processing of your personal data.
  • The right to lodge a complaint with the appropriate data protection authority.

7. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which it was originally collected, including the United States, for the purposes described above. These transfers are made in accordance with applicable data protection laws and regulations. We take appropriate steps to ensure that the receiving parties of your personal data provide an adequate level of data protection.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by publishing a new version on our Site. You should check this page occasionally to ensure you are happy with any changes. We will notify you of significant changes to this policy and, where required, obtain your consent to those changes.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer at [Insert Contact Information].

This Privacy Policy is a high-level summary of our data practices. If you have specific questions about our privacy practices, please contact us as outlined above. This policy may be updated from time to time to reflect changes in our practices or for other operational reasons. We will provide notice of any significant changes to this policy and, where required by applicable law, obtain consent for those changes.

Consent and Additional Rights under GDPR

If you are a resident of the European Union (EU), United Kingdom (UK), or European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR) regarding your personal data. You have the right to request access to, rectification or erasure of your personal data, the right to restrict processing, object to processing, and the right to data portability. If you are a resident of the EU, UK, or EEA and believe that we have not complied with applicable data protection laws, you have the right to lodge a complaint with your local supervisory authority.